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Escalation Matrix
Level 1: Customer Care
Initial contact for all queries
Level 2: Escalation
If not resolved at Level 1
Level 3: Compliance Officer
If not resolved at Level 2
In absence of a response/complaint not addressed to your satisfaction, you may lodge a complaint with:
Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
SEBI vide Circular SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dt 31st July 2023 has introduced "ONLINE RESOLUTION OF DISPUTES through which the investors can lodge their complaint in the ODR Portal by clicking the link: https://smartodr.in/login"